Privacy Policy

1. Who We Are

EpicSpire ("we", "us", "our") is a software company based in Lahore, Pakistan. We build vertical SaaS products — a Restaurant Management System (RMS) and EpicCure, a hospital management system — along with custom software, AI agents, web applications, and chatbot services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://epicspire.com, use our products, or contact us. By using our website, you consent to the practices described in this policy.

2. Information We Collect

• Contact information — when you submit our contact form, request a demo, or email us, we collect your name, email address, phone number, company name, and message contents.
• Job applications — when you apply through our Careers pages, we collect your name, contact details, resume/CV, and any information you include in your application.
• Usage data — we may collect information about how you access and use our website, including your IP address, browser type, device information, pages visited, and referral URLs.
• Cookies and tracking — we use cookies and similar technologies (including the Meta Pixel and analytics tools) to understand website traffic, measure the effectiveness of our advertising on Meta platforms (Facebook, Instagram), and improve user experience.

3. How We Use Your Information

• To respond to inquiries, demo requests, and support questions
• To provide, operate, and improve our products and services
• To evaluate and process job applications
• To send you relevant communications about our products, services, or content (you may opt out at any time)
• To measure advertising performance and show relevant ads through Meta Pixel and similar tools
• To analyze website usage and improve our content, features, and user experience
• To comply with legal obligations and protect our rights

4. Cookies & Advertising Pixels

We use cookies — small text files stored on your device — to make our website function and to understand how visitors interact with it.

Meta Pixel: Our website uses the Meta Pixel provided by Meta Platforms, Inc. This pixel allows us to measure conversions from Meta ads, build audiences for future ads, and understand how people use our site. Data collected through the pixel is governed by Meta's own privacy policy.

You can control cookies through your browser settings. Disabling cookies may affect site functionality but will not prevent you from accessing our website.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share information with trusted service providers who help us operate (hosting providers, email services, analytics, and advertising platforms like Meta) — only to the extent needed to perform their services and under confidentiality obligations.

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of EpicSpire, our users, or others.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — for example, contact inquiries and application records are kept for a reasonable period to manage our business relationship and comply with legal obligations.

When information is no longer needed, we delete or anonymize it.

7. Data Security

We use industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

To exercise any of these rights, contact us at info@epicspire.com.

• Access — request a copy of the personal information we hold about you
• Correction — ask us to update or correct inaccurate information
• Deletion — request deletion of your personal data where applicable
• Opt-out — unsubscribe from marketing communications at any time
• Cookie control — manage or disable cookies via your browser

9. Third-Party Links

Our website may link to external sites (e.g., LinkedIn, Instagram). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Email: info@epicspire.com
• Phone: +92 348 613 9814
• Address: Lahore, Pakistan